If you believe an item is faulty, please report it via our Order Portal.
- Locate your order and select the faulty product.
- Click 'Report an issue' and provide details of the fault.
- Testing: You will typically need to return the item to us for testing. If found faulty: We will refund the cost of the item and reimburse your return postage, or provide a free replacement. If found NOT faulty: The item will be returned to you at your expense.
