In most cases, yes. HALO needs one central control point to bring everything together. Choose the Zigbee Gateway if you want a discreet hub by your router, or choose Hub Mini or Hub Max if you want a wall-mounted control screen with the Zigbee hub built in.

One of the big advantages of HALO is that it is built around Zigbee, so your devices are not all relying on Wi-Fi on their own. That helps the system feel more stable and responsive. In gateway-led setups, core local automations can continue running even if your Wi-Fi drops for a while.

Motion sensing is ideal for spaces people pass through, such as hallways, landings and utility rooms. Presence sensing is better for rooms where someone may sit still for longer, such as a bedroom, living room or home office. In simple terms: motion notices when you move through a space, while presence is better at noticing that you are still there.

Yes — that is a big part of the appeal. HALO is designed so you can improve a room in stages rather than start again. That might mean adding a smart switch, a hidden dimming module, a smart plug for lamps, or a room controller on the wall, depending on what you want the room to do.

It depends on the product. Items such as Hub Mini, Hub Max, smart switches, dimming modules and the 240V presence sensor should be installed by a qualified electrician. Simpler products such as the Smart Plug, battery PIR sensor and Zigbee Repeater are much easier ways to get started.

You do not need to figure it all out alone. Our Help Hub brings together setup guides, troubleshooting, practical advice and support information in one place, so it is easy to find what you need before or after buying.